PAIA Manual

Prepared under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended by the Protection of Personal Information Act 4 of 2013 (POPIA). Last updated: 8 November 2026.

1. About this manual

This manual explains what records Blackbird Trading 390 CC (trading as AskZuri and Blackbird Logistics) holds, how you can ask for access to them, and how we process personal information. It is available on this website and, free of charge, at our place of business.

2. Our details and our Information Officer

Name of the private body	Blackbird Trading 390 CC (trading as AskZuri; Blackbird Logistics)
Registration number	2011/024476/23
Head of the body and Information Officer	Yusuf Matthews, Member
Information Regulator registration	No. 2026-071481 (registered 8 November 2026)
Physical and postal address	91 Herbrand Street, Athlone, Cape Town, 7764 (registered address)
Telephone / WhatsApp	+27 66 529 7687
Email	hello@askzuri.co.za
Websites	askzuri.co.za · blackbirdlogistics.co.za

3. The Information Regulator's guide

The Information Regulator publishes a guide on how to use PAIA and POPIA to get access to information. It is available in all official languages from the Regulator: inforegulator.org.za · email enquiries@inforegulator.org.za. A copy is also available from us on request.

4. Records available without a request

• Our website content, including our terms, privacy policy, trust page and this manual.
• Product information, plans and prices published on askzuri.co.za.

5. Records kept under other laws

We keep records as required by, among others: the Close Corporations Act 69 of 1984; the Income Tax Act 58 of 1962; the Value-Added Tax Act 89 of 1991; the Tax Administration Act 28 of 2011; the Basic Conditions of Employment Act 75 of 1997; the Labour Relations Act 66 of 1995; the Consumer Protection Act 68 of 2008; the Electronic Communications and Transactions Act 25 of 2002; and POPIA.

6. Categories of records we hold

• Company: founding statement and amendments, CIPC records, member records, agreements.
• Financial and tax: accounting records, invoices and quotes, bank statements, tax returns and records.
• Clients (AskZuri): client account details, plans and billing records, agreements, the business information clients give us for their assistant, support correspondence.
• Our clients' customers (processed on our clients' behalf): enquiries, chat and WhatsApp conversations, booking and quote requests, call summaries. For these, each client business is the responsible party and we are its operator.
• Prospects and marketing: enquiries made to AskZuri, consent and opt-out records, the do-not-contact list.
• Blackbird Logistics: customer, shipment, quotation and delivery records.
• Suppliers and service providers: agreements, invoices and contact details.
• Technology and security: system logs, security and breach records, backups.

7. How we process personal information (POPIA)

Purposes: to provide and bill our services; to answer enquiries for our clients' businesses; to send follow-ups to people who asked for them; to meet our legal and tax obligations; to keep our systems secure.

Categories of people and information:

• Clients: business and contact details (names, phone numbers, email, address), billing and payment records, login details.
• Our clients' customers: name, phone number, email, what they asked for, conversation text and voice notes (transcribed), booking times.
• Prospects: name, business, contact details, enquiry, consent record.
• Suppliers: contact and payment details.

Recipients: service providers who host and run the service for us (Cloudflare, Meta WhatsApp Business Platform, Resend, PayFast, and where enabled Anthropic and Twilio), our clients (for their own customers' information), and authorities where the law requires. The full list, with what each receives and where, is on our trust page.

Transfers outside South Africa: some service providers process information in the European Union and the United States. Such transfers are protected as required by section 72 of POPIA (for example binding agreements and adequate data-protection laws).

Security: encrypted connections, access limited to people who need it, unguessable private links, signed and verified messages from WhatsApp, PayFast and others, automated retention and deletion, and a written breach procedure. Card details are handled only by PayFast and never stored by us.

8. How to request access to a record

1. Complete the prescribed request form (Form 2, from the Information Regulator's website or from us).
2. Send it to the Information Officer at hello@askzuri.co.za or the address above. Give enough detail to identify the record, say how you want access (a copy, inspection, by email), and if you request it on behalf of someone else, show your authority.
3. You must state which right you want to exercise or protect, and why the record is needed for it.
4. Fees: the request fee and access fees are those prescribed in the PAIA Regulations. You don't pay a request fee to ask for your own personal information. We tell you in writing if a fee or deposit is payable before we process the request.
5. We decide within 30 days (extendable once by up to 30 days, with notice) and tell you in writing. If we refuse, we give reasons and explain your options.

9. Grounds for refusal

We may or must refuse access on the grounds in Chapter 4 of Part 3 of PAIA, for example to protect: another person's personal information; commercial information of a third party or of ours; confidential information owed to a third party; the safety of people or property; records privileged from production in legal proceedings; or research information.

10. Remedies

If you are not happy with our decision, you may complain to the Information Regulator within 180 days, or apply to court, as set out in PAIA.

11. Your POPIA rights

You may ask what personal information we hold about you, ask us to correct or delete it, object to processing, and withdraw consent to marketing (every marketing message has a one-click unsubscribe). See our privacy policy.

Questions about this manual: hello@askzuri.co.za.